RETURNS/EXCHANGES: BONE + ARROW® will accept product in its original condition for a refund or exchange and accompanied by a sales receipt within 30 days of delivery. All refunds will be applied to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return.
All shipping fees are not returnable or adjustable. All orders are shipped with delivery confirmation, insurance, and tracking. Once an order ships from BONE + ARROW®, we are no longer responsible for the status of the package, and it is the carrier’s liability for tracking and delivery time.
REPAIRS: Repairs happen on a case by case basis. Please email firstname.lastname@example.org to ensure the product is repairable prior to sending. Each repair is unique and repair fees will be discussed and agreed upon prior to start of repair.
DEFECTIVE: If a product arrives damaged or defective, please contact email@example.com within 10 business days of date of delivery in order to request a replacement item.